Strong math skills are an asset in any retail-based role. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. They asked basic questions which were simple and easy to answer. You had a group task to do, and then an individual interview with a manager. Share with the interviewer how you would like to be recognized for your hard work. If you take the bus or ride a bike, that works too! I have been slowly building my credit and recently qualified for a mortgage to purchase another home. 2023 PassMyInterview.com. Focus on reviewing Waitrose's return policy before your interview. Really welcoming and straightforward, the interviewer was friendly. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. "I am best motivated through the occasional words of praise and recognition for a job well done. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. As a retail employee, you will come across customers who want to argue with store policy. First is the psychometric tests followed by a group interview and then a solo interview. Waitrose is the one of the biggest Supermarket company in the UK. Super nice interviewer and easy questions. 9 answers. Full Suggested Answer & Detailed Response, Question 6, Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' ", "I think uniforms are a great way to provide a feeling of unity in the workplace. Be diplomatic and refer to company protocol in these situations. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. Try and focus on related work experience. Application form followed by basic aptitude test. I would avoid approaching the employee as I would not want to make it a personal issue. 11 years ago. Tie these desired qualities into your answer to display you are a fit for the role. There were scenario based questions but with lots of others stemming off them. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. Tell me about a time you worked in a team. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. Full Suggested Answer & Detailed Response, Question 5, The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. "I have a strong creative flair and enjoy creating attractive displays. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Focus on being direct and honest, and explain why you left your last place of employment. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. Be specific, and be sure to keep the conversation positive. Its headquarters are in Bracknell and Victoria, England. Felt like a formality rather than a real test of an interview. I always try to be at least 10 minutes early for my shift. Rest assured, I am reliable and always come to work on time. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Before your interview, research Waitrose's leadership style online. Wow, you give by far the best advice. I was sick for two days, and a note from my doctor accompanied those. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. So there is no risk. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. I always strive to be a team player and help my employer and coworkers when needed.". I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. First, when would you like to have this position filled? Think about the constructive things your references have said about you in the past. Sometimes you must relate to others in their style to be understood. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. What is the interview process like at Waitrose? Tasks required are mainly focused on show how you can organize stuff. Explain how working for Waitrose will benefit you in your career. Therefore, any date prior to 2019 might not be accurate. Very laid-back, almost forgot I was in an interview. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Positive Experience. It keeps me motivated to be better. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. If you hire me for the position, you will not be disappointed in my performance. Display to the interviewer that you can do more than the bare minimum. Full Suggested Answer & Detailed Response, Question 3, What is the interview process like at Waitrose? This is the company I see enjoying a long career with, and I am excited about this opportunity.". The interviewer wants to hear that you have the necessary communication skills for the role. Q5. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. When researching the company, you must have found several reasons why you want to work for them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. So many notes already, would have went into this interview the wrong way. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. "There are many aspects of the job description that are appealing. It is best to show that you can work with various management styles. Let the interviewer know if you have not worked in a competitive work environment. What skills do you possess that you think would be an asset to our team? If security needed to be called, I would do so. Had to do a task, too. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Have a question or concern? "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). You want to be honest in your response without sounding needy. I cannot work in an environment that feels negative or toxic. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Do you have a process in place for reporting these types of situations?". Then you can be better prepared to formulate your response. Then once got through that stage. Remember having related work experience will put you ahead of the competition. Be open and honest. We do this by creating interview questions that we think you might be asked. What would you consider when dealing with them and why? The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. Very detailed o line application process. They asked basic questions which were simple and easy to answer. Discuss with the interviewer how you would handle a situation surrounding employee theft. Want to know what questions Waitrose ask at interview? Your job duties will include speaking with customers, coworkers, and managers. "I have a lot of qualities that transfer well into a retail-based position. This means that every time you visit this website you will need to enable or disable cookies again. The changes were implemented, and the company saved $15,000 in the first month. ", "I would describe my communication skills as above average. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". I went today and got the job on the spot! Assure the interviewer that you are a team player and put the company's needs first. The main thing the hiring manager wants to hear is that you are responsible and organized. I gave my two weeks' notice and left on good terms. ", "I do not require performance incentives to do a great job. Discuss with the interviewer how you ensure that your customers receive the best service from you. "I am more than willing to cover a shift for a coworker if possible. We worked together for a couple of overtime hours that day and were able to catch her up on everything. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. ", "My most recent employer would say that I am a person of integrity. We all know interviews are stressful and competition is intense. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). I had my interview yesterday, and I did great! I won an iPad, cash incentives, and concert tickets. ", "Thank you for asking. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. Glassdoor users rated their interview experience at. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. If unsure of the best decision, I would ask my supervisor for clarification. TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. ", "As a sales professional, I am driven by a challenge with a financial perk. Focus on describing the positive reasons for wearing a uniform. If you can read and write job offer forthcoming within 24 hours. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Heres why you should buy with PassMyInterview.com. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". Focus on describing your written and verbal communication skills. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. It will not look good for you if you say nothing will show up during your reference check and something does. The complaint steps literally saved me for my interview earlier, thank you!!:). When the workforce is engaged, it helps shape the company's future success.". I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. The questions were easy to answer on the spot and required little to no preparation. I have worked in a leadership role for five years and always lead by example. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Waitrose Interview Questions and Answers 1. My dad got rear-ended one time when driving me to school. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. I felt everything was relevant. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This is so helpful. Thanks a lot! If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. I learned a great deal during that time. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. Tell me about a time you worked in a team. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. Describe what you found during your research that excited you to work for Waitrose. The interviewer would like to hear that you want to become a leader with Waitrose so they can mentor you into a management role. Many retail-based organizations require their employees to wear a uniform. Our Update History for Waitrose. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. I gave two weeks' notice and left the company on good terms.". Be thoughtful and draw upon the research you have done on the company. Very detailed o line application process. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. It is incredibly important to research the company's core values and mission statement before your interview. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. You will stand out as a stronger candidate if you reply that you motivate yourself at work. Waitrose Interview Process. "I would be very excited about obtaining a role in leadership within Waitrose in the future. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. ", "If a coworker failed to show up for their shift, I would pick it up if possible. Thank you so much..i have an interview laterit helped a lot to boost my confidence. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. Thank you for sharing. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . Most people are enthused about being rewarded for their successes. Was quite a while ago now. After this discusses hours I was available to work and when I could start. ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. If you have examples of displays you have created, be sure to share that with the interviewer now. Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. No pressure at all. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. ", "I have a transformational leadership style. It is best to describe your ideal employer as one that is the same as Waitrose. Walk the interviewer through your career history in retail. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. Yes, I do have a couple of questions. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. How would you manage food temperature in the freezers/ fridges? All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Felt like a formality rather than a real test of an interview. I felt everything was relevant. Very laid-back, almost forgot I was in an interview. Asked 24 October 2017. One time a situation did not go the way you expected, How would you deal with a customer complaint, when in the past have I shown time management, Tell me an example of when you received a good customer service, describe your experience and how would you apply that experience to working in this company. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". Really welcoming and straightforward, the interviewer was friendly. You may or may not like performance incentives. Q12. They keep employees motivated to do a great job and ensure they are on top of their KPIs. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). If you have many unexcused absences, they may disqualify you as a viable candidate. And second, are there any required qualifications you do not see on my resume?". Hurts discussed many things in the video, but the most . I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. I am excited to bring these qualities to this position with Waitrose.". Was quite a while ago now. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. Talk to the interviewer about your feelings regarding performance incentives. The result has been a positive work environment with healthy competition. I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. by asking how I can help them, listening to their responses, and providing excellent customer service. The process took 2 weeks. I am geared for healthy competition, so when we had contests, it greatly motivated me. Which all went well. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. Q7. First is the psychometric tests followed by a group interview and then a solo interview. Felt like a formality rather than a real test of an interview. If you have unique ideas for creative displays, let the interviewer know your thoughts. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Focus on describing what form of reliable transportation you will use to get to work if hired. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. It's okay to discuss your hobbies and interests but keep it brief. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. Interviews. Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. It was fast and easy, asked several questions and had a group part before. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. This is your opinion, and you can answer how you would like. What is the interview process like at Waitrose? Who has created the answers to the interview questions? Show the hiring manager that you value customer service and always put your customers' needs first. I am easily encouraged, and my best reward is knowing that my hard work is noticed. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. Then once got through that stage. Super nice interviewer and easy questions. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. If unsure where the company stood on a return, I would ask my manager for clarification.". I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. I applied online. Q4. I consider myself to be a team player and always help when I can. If the organization implemented the change, describe the results from that change. There were scenario based questions but with lots of others stemming off them. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. Waitrose Interview Process; watch this thread. I love your products, and your company culture seems great, too. Still not convinced? If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. The interviewer hopes to hear that there is no reason not to hire you! They did not have a store in the area where I moved, so I could not transfer. Be sure to highlight your favorite and most challenging positions. I applied online. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. Interview. "Last week, my manager had not completed the schedule for the following week. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. We do not have advertisements on our pages but we do try to make money through paid-memberships. Name a time youve faced a problem and how did you overcome it? ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. Q8. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. These can include telephone interviews, video interviews, face to face interviews and assessment centres. Had to do a task, too. Applied online and passed the online assessment. I explained the situation to my teacher when I got to class. ", "I hope never to be late! Describe a time when you completed a difficult, time-sensitive task whilst under pressure. Common stages of the interview process at Waitrose according to 42 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. So far, we have seen a 56% decline in the overall loss.". How would you manage food temperature in the freezers/ fridges? Some staff complained that they didn't have their work schedule yet. At Waitrose, we pride ourselves on delivering outstanding customer service and care. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. This question determines if you can function well in a competitive environment. ", "I value honesty, so if I saw a coworker stealing. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. You must also feel as though this is a good fit for you. God bless u mate and taking the time to help a lad out like mw who is in over his head. Describe what type of environment you feel most productive and happy in. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Our interview questions and answers do not represent any organization, school, or company on our site. ", "I have been in an unofficial leadership role for the past three years. Full Suggested Answer & Detailed Response, Question 10, The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. There is a fine balance between being accommodating and being a pushover. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. If you are lucky enough to secure an interview them then carry on reading this post. Yes! I have solid references who will attest to that as well. Good process overall. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care.