I have the same problem as Jason Craig.. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. To mute the device, click Mute. Mute on/off problem with Plantronics BT300M - Microsoft Community Are there no Plantronix reps here to defend their reputation? So it only takes me a few months before everyone says they can barely hear me. The headset already gives an in-ear mute on, mute off (configurable). Use VOIP only when choosing Audio Conference Setting. And I also did a test in our environment. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. I could not find any way of avoiding a sound from Teams telling me the actions I am running "mute on" "mute off" "incoming call" How can I disable this kind of notifications? 2. Probably it also affects another setting, but I have no negative impact. If you found a solution, please let me know! @rohitdhavade. In Teams I try to stay on mute when not talking, so am frequently on and off mute. Questions and Answers: Poly formerly Plantronics Voyager 5220 Wireless When I heard "no" I told them their pictures are deceiving. Once paired the LED lights will stop flashing and you'll hear "pairing successful". Plantronics replaced it, and new one got same issue within a week. I did the test above (covering the noise cancellation sensor) and my problem went away. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. But the best would be to have some configuration possibility here. I was able to disconnect the voice using the Plantronics Hub! I have found this settings on my own, it works for me too. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? I cannot find how to avoid the sounds "mute on" "mute off" in Teams If this setting is off, then you will get an echo, bad sound quality or no . Many thanks, this worked for me. How to wear the headset: 1. Shrenik Bhura. Thanks for the post above, it helped me! Logitech USB Headset H390 Mute Button Stuck. Any solution? 3. Quickly toggle the mute function via the controls on the headset. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. fkirkland Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? Plantronics USB audio devices randomly cut off on Microsoft Teams OSX To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. In the System Properties window, click the Hardware tab, and then click Device Manager. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. Mute button in Teams do not works anymore - Microsoft Community So, time has passed, but the audio feedback that mute is on or off is really annoying. 2. While the call is active, mute the call from the device or Lync. heartbeat927 2. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Yet I have no issue hearing them. Press question mark to learn the rest of the keyboard shortcuts. I have two Voyager Legends and both are bad. Keep testing, until you find the right balance and the Plantronics headset echo is gone. How To Fix Plantronics Headset Echo - Headset Advisor My headset with teams only started doing this after a Teams update. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. Disappointed. VLad Koretsky, Loris Valentini It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. I have tried cleaning microphone with Alcohol and then using compressed air. But in the latest version of the HUB there's no such config item anymore. I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Craig McKellar Could you check if the Teams client is the newest version? The headset control buttons do not work when I use softphone. 1-10 of 13 Answers. Hi Dave, I will try this. If you were encountering an issue and it is now resolved, please change the post flair to Solved! It even announces mute on, mute off so it is recognizing the mute action. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Tech Corner: Voyager Focus UC Muting Function The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. Oct 15, 2019 by I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Did you try covering the two holes next to the call button with tape? And though music sounds good in headphone-mode, voice calls are crummy. I first though it was Microsoft teams issue. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. The other headphones I have connected do not work now. Contact one of our friendly Headset Advisor's. The login page will open in a new tab. I didnt see any response to your challenges, so Ill see if I can help. The fading issue has only just started in the last week. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. How to use Plantronics Blackwire C720 | by Laura Edward - Medium Plantronics HUB: How to Mute/Unmute the Headset Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. I try to pair with another phone, but the problem persist Any ideas? 2) The sound duration is very long and the ongoing conference cannot . If the answer is Teams meeting, how did you join the meeting? This is common with your model and the Plantronics Legend. 10% OFF. Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. After installation of the software, it adds a windows notification as well that you need to turn off . If so, then you might have insufficient USB power. Check if your headset is selected as the default audio device on your phone or computer. So weird / annoying. The sound in my headset is distorted or I can hear and echo. Using computer audio and webex browser app. Free shipping for many products! You must change this setting to your headphones for them to start working again. I noticed it will work if I put two fingers over mic near tip of unit. I, unfortunately, do not have an Opencomm device. So i am curious about how did you hear it. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". The following article provides information about the Dell WH3022 Pro Stereo Headset. Could be many times a day or may go a week without. Thomas Poling. If I placed the microphone right next to my mouth then they could hear me normally. In the Control Panel, click System. Mine was replaced. Click on Sensors & Presence. i have the same problem exactly like yours but no solution worked for me , are there any advices? The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. I cannot find how to avoid the sounds "mute on" "mute off" in Teams Stay away from Plantronics - its bottom of the barrel garbage. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. 5. How to turn off Voyager Focus UC / BT600 mute alert? Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. All comments are moderated before being published. If anyone have this problem is better to send it back and ask for refund. In addition, please try to change another device to see if this issue can be reproduced. @freidakirkland, No one has gotten back to me on any of these problems. Probably will go back to a wired headset. It works!! Its just disgraceful. Any help would be appreciated and help me fix them when they go wonkers. Go to your Device Manager (instructions below) and look for the Human Interface Device. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. It continutes as long as I have a call open. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. Edit: I just got the legend to work too. Plantronics Hub Known Issue: Mute not working on Microsoft teams with I have asked MS to make an option to turn off the feature that was added in the update. Teams call or Teams meeting? You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. the logitech logo on a silver button). While the call is active, mute the call from the device or Lync. I can hear callers but they cant hear me. It looks Teams provided a stronger functional connection between Teams and headset devices. the software doesn't let you go without making any noise. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Have to press the call answer/end button before the mute button will work in Teams. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. How do I get my Plantronics headset off mute? - gudevsoc.com A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. The HUB release notes confirms that there can be mute sync issues sometimes. To your questions: 1. 1. We can ask MS Teams to remove what? 1. To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. Before it used to mute the app only. The title Admin is a community setting and does not reflect my role. Naniwayuri 3 yr. ago. Bugs with Muting and Mute Mic Sync on Cisco Webex Meetings Version 40.8 Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. Trying to look for alternatives now in case if there will refund be possible. May 20, 2022 by The speech? This is from pressing the physical mute button on the phone. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. A friend who is a dental technician made me a silicon earpiece based on. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. When we mute or unmute the microphone, there is no sound prompting me to do this. I'll apply the same workaround: switching to beeps. The sensor may not work very well. Used black electrical tape to cover both sides holes on the round section. Had my service manager try his phone & same problem (but no problem with his non updated headset). Special Bargains! This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. But it is Jabra voice and not Teams notification in fact. Still doesn't work. This is delivered by your headset manufacturer. Olawale Yussuff, TheTelecom Shop It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. Achaz Israel Savi Office: How to Mute or Unmute | Poly, formerly - Plantronics cant get the mute to work on the legend this way. The turn off the headset for about 5 - 10 secs and turn back on. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. I can hear too what they are hearing. In my case, microphone recorded static, something like crackling noise. To unmute the device, click Unmute. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. New here? I dont need a toast and windows noise. Immediately followed by 2. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). For Example. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. Check that your headset is defaulted as the audio device for your phone or computer. We are tracking an auto mute issue but it is within SFB Mac app itself. The headset is great but the earpiece is a desaster. 3. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. Or choose between two EQ settings: Work or Music mode. Please advice. Hey, I'm David Merritt. A talk time voice alert means sensors are working. Right-click on the Plantronics device and choose Properties. Dave Blankenship. Now its working perfectly again. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. So the problem is with the Poly Headset and Teams app. Imagine, you just listen to the meeting and cooking at the same. Check Price at Amazon. Anyone else seeing this issue? The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? Hi Christina and Pam. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Let it sit for a few minutes. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. The solution cannot be to change device. Follow the on screen prompts for downloading and installing the application. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Issue with beeping when on mute - Microsoft Community Hub But Some of the plantronics headsets are really good, But this is not good product. Well scratch that test. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. I don't want to hear the voice. Teams call controls on jabra headset not working I'm relieved I can get it to work, but what utter nonsense to put people through. Go to settings. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. Cookie Policy In there you will see a Mute On/Off Alerts . Comparison of Best Noise Cancelling Usb Headset Top Picks 2023 Reviews it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. The sound comes thru the cell, NOT the V5200. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. Teams is telling the headset to speak. Click on Sound and remain in the Playback tab. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. 2016-11-28 06:34 AM. Thanks for your advice. From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. mightymikeamps. This is your best bet to resolve the issue. I download/install the software with my windows 10. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. Check Price at Amazon. The headset icon turns red to indicate the device is muted. It's a great product, but while i can change volume and mute calls . The newest version is 1.4.00.29469 (64-bit). It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. Mute on/off alerts Mute reminder Headset to PC radio link . Mohamad Kabeel. Make or receive another Lync call; the call may be stuck on mute. Any ideas? The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. I just applied it. To unmute the device, click Unmute. I still get the annoying toasts. It has been a while, how is everything going? Yes & yes, 3. Check for the MS Teams feature request/issue reporting page so you can ask for it. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! My 5200 pairs up with my S7 and my A10e. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. If the call can still not be unmuted, perform the following: 3. 03-17-2019 User experience lays down on the ground here! I have the same issue. If out of the 1 year warranty, you'll want to order a new. It's better to stay away from that headset. I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. poly Voyager Focus 2 UC Series Bluetooth Headset User Guide Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. Voyager Focus UC: How to Turn Off Windows System Tray Mute Notifications Very annoying for an expensive headset. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. Disappointed. Set up a conference call. Scroll to the settings and turn off the headset sensors and HD voice. It would simply do nothing. menu. @hamburger42862.