Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Room Dining is available 24 hours a day. My experience has been the same as Krazy Kruizers. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. The plan can be activated on any device, but only one device can be actively connected at a time. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. Therefore I will have to have a hold put on my card for $420X6. Motion sickness medications are available for purchase onboard. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! For this reason, Holland America Line has size and weight guidelines for scooters. There are so many choices on your Holland America Line cruise. The statusof your seating request will be listed on your Cruise Contract. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. holland america scedule from rotterdam to the usa. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Complimentary champagne will be served at the auctions. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. Must Book By Mon, Feb It indicates the ability to send an email. I understand what you are saying and for people who can afford it, it is not much to worry about. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. The choices are endless. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. HAL is neither responsible nor liable for any printing errors. A luxurious dining experience in a room graced with fine art and antiques. Fax Service: Please contact the Guest Services for details if you wish to send a fax. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. If we do not have your information by this deadline, you will be unable to sail. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. OK right? Holland America Line Rewards OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Youth Staff cannot assist in the washroom in any way. Am I right that this doesn't save you any money, just means you don't have to sign every time? We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. Just to confirm-- we can use OBC for the daily service charge? Tourist/visa requirements are determined by passport nationality, not by country of residence. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Professional, local guides and independent tour operators that meet our high standards lead each tour. Then sail away for your romantic honeymoon! I can see this is one cruise where we wont be splurging on extras. Do Not Sell or Share My Personal Information. Dial 1-800-993-5483 (US). Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Also, you will need your ship card when you disembark. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Choose from options for calling only, calling and messaging or calling, messaging and data. In most ports of call, you may easily exchange U.S. dollars into the local currency. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Changes to your already confirmed flights (change fees and differences in fare may apply). Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. All other questions and concerns regarding air arrangements should be directed to your travel advisor. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. It also shows you how to correctly put on your lifejacket. Powered by Invision Community. dvise you of arrangements to minimize disruptions in your vacation plans. Best No Annual Fee Credit Cards Holland America Line rewards points are earned by running spend through the Barclays Holland America Visa. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Beach Towels to take ashore will be available upon arrival at the Gangway. Have It All Early Booking Bonus | Holland America Line The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Representatives are available 24 hours a day, 7 days a week and 365 days a year. (Voyage plans cover your entire cruise and are available at a discounted rate. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. If they tood the tips and doubled it say $150 per person x 6 = $900 reasonable. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Do Not Sell or Share My Personal Information. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. Mail: Letters and postcards may be mailed from the ship while in ports of call. Important Customs information and shopping maps will be provided at the talk. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. We are privileged to transport guests to every corner of the world. Holland America The password will need to be disclosed to the youth staff upon pick up of the child. Download No, the cash deposit is the same as the credit card deposit. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Holland America Line's 150th Anniversary celebration Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. Having said that, remember that rules do change by ship and also some ships are stricter than others. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. I'm not sure why this "issue" crops up every other week, and people go berserk. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Do Not Sell or Share My Personal Information. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. From time to time guests encounter transportation delays in getting to their cruise ship. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Appointments may be made in advance on our web site athollandamerica.comor once on board. I think they use this for special social events for the crew. Your travel advisor can provide you with additional information if you are interested in this option. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. If you receive Onboard Credit, be sure to confirm whether there are any limitations. Holland America Line does not discriminate against persons on the basis of disability. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Applies to all guests 18 years of age and over. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Offer or its parts may be changed or revoked by Holland America Line (HAL) at any time. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Joined the roll call and was told I could book excursions ahead of time instead of waiting until on board and risking no space available. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Further information will be provided on board. But, if you can, consider someone like me/us, who did not have the finances. LauraS Ship Identification Card: Upon completion of check-in you will receive a ship identification card. Maybe no Inuit sweater. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. will be located near the entrance to the pier area where you will be checking in your luggage. Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. This will help prevent delays in obtaining pre Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Please attach a tag to each piece of luggage you will be checking on the cruise. In Australia, call us toll free at 1-800-260-639. Our As You Wish dining lets you select the venue and style thatsuits you. With Carnival, they held $70X4 adults and $70X2 kids. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. ahead and pack some anti-diarrheal medication with your other medications. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. Gift orders must be prepaid and received two weeks in advance of sailing. My experience has been the same as Krazy Kruizers. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise.
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