If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. on 26-08-2021 I can receive emails. I am using the Outlook app on a Samsung phone. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 2 days ago I suddenly stopped being able to send emails and get the message below. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. 25-08-2021 BT L1 agent wasn't able to resolve and it has been passed to their email support team. Emails from btinternet.com addresses not received. Has anyone experienced this problem. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. We do not allow any commercial relationship to affect our editorial independence. Accounts that are inactive for six months . It is very annoying, I hope you guys reach me out soon. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Those who leave have their email account terminated and closed 90 days later. None of the posts I have seen are the same as my problem however. I have exactly the same problem and would love to get a solution. If I changed my email address I would be bound to lose something important. What do I have to change to make my emails send? Having the same problem myself today - unable to send emails from my @btinternet.com account. How can we as customers get BTs attention and ensure that there is a fix? After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Rest assured that we'll do our best to assist you or get you pointed in the right direction. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 15h31. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Unable to send mails to btinternet addresses - Plusnet I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. You can send and receive messages, but not actively manage the account. I anybody else having this problem. Are there really just two of us having this problem? Any ideas? Log out of your email account then, Using an email program? What does this mean? We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. on 19h39. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 14-07-2019 ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Here are some answers to help you. Fix a problem | BT Help It takes a while to get a reply from the Postmaster but they will respond. Anyone else experienced this and got any suggestions on how to proceed? It's very annoying and slightly weird. I expect that they are simply burying their heads in the sand and do not look at all. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. - last edited on Doing so can save hundreds of pounds. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Google Groups emails from BT & Earthlink addresses not getting 5) Set up an auto-responder message on your old email address. If everything works fine in webmail, you may need to check your program settings. TalkTalk allows you to access your email account for 12 months after you switch. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. on Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Thanks for the super fast analysis and reply. Oops. So, I did checked around it seems that smtp is not working. 23-04-2021 Go through and update your details for each one with your new email address. If I go into iCloud web page, then I can send and receive as normal. It's reassuring not to be alone. Emails to btinternet are blocked - how can we fix this? - BT Broadband 19-12-2022 23-04-2021 Today all of our emails addresses would receive, but not send. 10-07-2019 15h04. Contact Us - Customer Support | DISH 13h52. 3) Import all of your contacts from your old account to your new one. We'll need to look into this and we'll get back to you next week. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Might that apply in your case too? By We appreciate you reaching out to us about Mail. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 6h21. So it seems to be something between Android and BT Mail. BT are blocking the complete domain which the sender is sending from. Neither of these has solved my problem. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. It seems that I can only send messages to my iCloud account from the iMac. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Something went wrong. . We can't ditch our broadband we'll lose our email address! There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. But again got error messages which I now cant remember. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. I've got a "failed delivery message". I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Why? (The fix did not work until I had quit Mail and relaunched it. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. No disrespect intended as your advice is probably based on years of experience of BTs service! All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 09-07-2019 I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. This amount includes applicable customs duties, taxes, brokerage and other fees. I also feel slightly better I am not alone. 17h33. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Also one of the two that I received recently was sent in December. BT allows former customers to access a basic form of their email account for free. by I can't send or receive messages in Outlook - Microsoft Support 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. They also sent a test email from a PC using an outlook client and that didn't come through either. BT need to deal with this at a high level, NOT an individual user's account. on by I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Copyright 1995-2023 eBay Inc. All Rights Reserved. 14-07-2019 Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I changed "Authentication" to "Password" and clicked on "Save". I have a group of 14 people set up under Outlook 365. They forecast a response within 72 hours. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Today all of our emails addresses would receive, but not send. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. To start the conversation again, simply To start viewing messages, select the forum that you want to visit from the selection below. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yesterday, I managed to contact BT via webchat. By posting your comment you agree to the house rules, The comments below have not been moderated, By There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter This started suddenly about 5 or 6 weeks ago. After 6 mos., if selected you will be billed $10.99/mo. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're having problems, try logging in to webmail. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Townman, Gandalf. omissions and conduct of any third parties in connection with or related to your use of the site. If not, how do we get a moderator involved? That helps us fund This Is Money, and keep it free to use. I've got a "failed delivery message". That is because he has a Virgin Media email address, which would be deleted if he switched away. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 16:52 EST 04 Mar 2023 on ), on Why cant my email address have BT.com in the display name? I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. I can send & receive on my work email account using the Outlook app. Do other emails they send get to where they need to go? Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. I have cleared cache and data. Although port 587 will usually work, port 465 is the recommended port. Last week I phones an advisor with a somewhat similar response. @stevebrass Thanks, but same result as before. We have received reports that emails to btinternet.com email addresses are being blocked. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? As soon as I removed that link all was well again. 8h29. A warm welcome to the forums. Sending or receiving email. ask a new question. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 2 users liked/thanked this post: This morning I clicked on the email icon on my phone and was again asked to login. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Hi None of the posts I have seen are the same as my problem however. It is they that should investigate why other email providers don't have this problem. I have deleted the app and reinstalled it. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". on I can't send emails from my btinternet account on my iPhone 6h00. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. All postings and use of the content on this site are subject to the. on 26-08-2021 A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Sorry but how do I PM you, and what details do you need? When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. We always endeavour to grade correctly and. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. What can we help with? on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. 20h33 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Our Gmail accounts work on all our devices. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. If yes, we recommend that you check if the issue persists while on safe mode. I know that I haven't received most of the emails sent from btinternet.com addresses at all. What can be done to fix this problem please? 19-12-2022 All other emails to other systems have no issues. Emails from btinternet.com addresses not received. - Plusnet Not receiving @btinternet email. Unfortunately, it did not work. for DISH Protect Silver unless you call to cancel. Solved: btinternet email server refusing to send outgoing - BT Then power on the phone and iPad and tell me if it still has the problem. on Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 14h08. 23-04-2021 14h17, on So hardly time for a timeout to have occurred. 14h56, on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. We have received reports that emails to btinternet.comemail addresses are being blocked. 11h33 Some links in this article may be affiliate links. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Thank you anyway. mingoslkd, call [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. If not, how do we get a moderator involved? Its probably not directly relevant to your problem, but who knows with Apple!! Using webmail? 4) Send an email to your main contacts to let them know your new email address. I consistently receive this warning:whenever I try. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Thank you for your follow up. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. I installed the outlook App on my iPad and it works perfectly I'm afraid. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. MisterW, bobpullen. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue.
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