If you paid for the item using PayPal and did not create a PayPal account, you will be asked to do so before filing a claim. I know the buyer taking a picture of the package is not accepted. Seller . Paypal also asked me to submit a document from a 3rd party describing the condition of the shoes. If your problem is a transaction that you did not authorize, please see section 8 below. 1) Item Not Received (INR): The customer placed an order and paid for an item, but the merchant refused or was unable to fulfil the order. I recently received an item damaged/significantly not as described. Additionally, sellers whose items are claimed to be "Significantly Not as Described" (SNAD) are not guaranteed to get their product back. Significantly Not As Described claims. Should a buyer feel as though an item is not as described, they will need to open a dispute either through Depop or PayPal depending on their payment method. On October 14, 2010, Mike Brown purchased an electronics item through PayPal. Click "Respond" in the "Action" column next to your claim. "Based on PayPal's definition of significantly not-as-described, this claim does not qualify for a refund.We . 2 yr. ago. This way, you don't have to worry about paying people you don't know. Significantly Not As Described (SNAD): Here, the buyer claims that the item they have received is significantly different than expected based on the seller's (your) pictures/description. I had contacted him saying that the item was still under warranty and that he could make a claim, offering to give him the . significantly not as described. Toyota Yaris 2004 1.3 front right shock absorber damper coil spring 48510-52420. A buyer can describe their product on Paypal as Item Not Received (INR) or Significantly Not As Described (SNAD). Yes. An item is not Significantly Not as Described if it is materially similar to the Seller's item listing description. I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. + $39.99 shipping. Extent of damage to the product (broken, missing parts, etc.) Open a 'Not as described' dispute through your PayPal account. The buyer said the item is 'not as described'. Hover to zoom. US-based buyers who checked out using PayPal as the payment processor can now file disputes in Bonanza's new Order Resolution Portal for items that were never received or orders that were significantly not as described. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. An item may be considered Significantly Not as Described if: The item is materially different from the seller's description of it. I know the buyer taking a picture of the package is not accepted. If the item you purchase arrives damaged, stops functioning properly within the warranty period or significantly different than the one described, you can contact me with your intention to return it within your 30 days of receiving it. If you used PayPal to make your purchase and you (1) did not receive the item, or (2) received an item that you believe is significantly not as described by the seller, your loss is insured by PayPal for at least $200. If disputes are due to items significantly not as described: If the seller's responses don't resolve the claim, PayPal will review the case, obtain additional information from the buyer and seller as needed, and decide the outcome, usually within five days. You must also have an existing PayPal account that is in good standing and have used this account to pay for the item. . I'm familiar with eBay's options but I've never had a PayPal claim before today. item significantly not as described possum4040. I had contacted him saying that the item was still under warranty and that he could make a claim, offering to give him the . For example, the item was described as "new" but the item was used. Yesterday, a buyer had opened a PayPal dispute claiming that an item he purchased from me in early December was 'Significantly not as described'. . In order to open a PayPal dispute on Bonanza, your purchase must be associated with an existing PayPal account. Use a respectful tone (a professional attitude goes a long way!) 3 - Offer a partial refund. When I opened the box I found that the charging cradle, charger and USB were all missing. 4 - send the buyer a message. If PayPal has requested additional evidence for items significantly not as described, we recommend providing the following evidence: Full details explaining how the item received differs from what was described in the product listing (different item, wrong color/size, etc.) The company will actually reimburse eligible merchants who have paid the higher rate ( currently 0.40% per approved transaction) to receive . Paypal ruled in her favor (no surprise here) and she returned the shoes. The seller hasn't responded to PayPal. Although paypal did not require the seller to refund my shipping cost, paypal did refund me. Seller Protection is not applicable to disputes for an item that the buyer claims is significantly not as described. Click the "Won" view. . The Resolution Centre - "Resolve a problem" form appears. Image not available. General. . To receive a refund, buyers are generally asked to return the item within 10 days. Go to your summary page, and select the transaction you want to get a refund for. The listing stated brand new, 2 year warranty and detailed the contents of the box. Go to the Resolution Center. Any help would be great. Can the dispute lifecycle move to a previous stage? If you checked . . Rather, ask for help. 122. It was sent with tracking and delivered without issue but a few days later, I discover the buyer has opened a SNAD because she received 'only . top of How to Win at eBay Index of detail pages. Maybe the merchant shipped the wrong item, the item never arrived, the item arrived damaged, or the customer's item was significantly not as described (SNAD). This may apply if a cardholder disputes a charge on a card transaction processed through PayPal (in other words, files a chargeback). In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller's description. You received a completely different item. Six-month window. we do to get a fair outcome if he opens an item not as described case can he request a partial refund to fix it or will paypal just make him send the whole thing back it will cost him quite a large amount to send back . . The following claims will qualify as a Significantly Not as Described claim: You received a completely different item. Accepted . PayPal's Resolution Center allows you to send a message directly to the seller to resolve any problems you have. Step 4: Comply with PayPal's shipping requests in a timely manner, if you're filing a Significantly Not as Described claim. You may change the reason for your Claim later on (e.g. Once the seller receives the item, the full . If you bought it over eBay and it isn't right, it's the seller's problem — not yours. The item was properly described but did not meet your expectations. Select your problem and click Continue. I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. Relevant Help topics for . 2) Significantly Not As Described (SNAD): The consumer claims that the goods they received differs significantly from the merchant's description. I am sure I read one in Ebay a few years ago but I cannot find it anywhere now. Items sold item through the BUY button are covered by Buyer Protection and Seller Protection. Significantly Not As Described (SNAD) When a customer receives an item that is different and faulty from the original product, that can be described as a SNAD issue. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. You may change the reason for your Claim later on (e.g. As defined in more detail in section 4.a.2 below, an item is 'significantly not as described' if the eBay . Bring the law into the discussion — you can't ship counterfeit items, so a return is not a possibility; Don't blame. I paid via paypal and received the item a few days later. Only one claim per purchase For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. $68.30. There are two reasons a buyer might file a PayPal dispute: Item Not Received. The condition of the item was misrepresented. I had a false Significantly Not As Described (SNAD) Case opened on an item sold to a zero-feedback buyer in the USA in mid-July. @MFeld said.. You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). It look like she started a dispute and then escalated it to a claim about 30 minutes later. They are the consequences you get for buying from China. PayPal Find out how to send and receive online payments using a bank account or credit card. I am sure I read one in Ebay a few years ago but I cannot find it anywhere now. edit: Also, return shipping is 3x the cost of the item. I felt happy as fuck when I received that "your claim has been accepted" email, just be patient, you'll get an email notification, I was the same as you stressing for no reason at all. The most common answer is to telephone PayPal support. PayPal's notice states: "For "Significantly Not as Described" claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs." . I'm thinking that I've been lucky so far, reading some of the horror . If an item doesn't arrive or is significantly not as described PayPal will help you to get a full refund. Only one claim per purchase For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. The item was brand new, in the box and has stopped working as of recently. what does paypal ask the buyer to provide as proof that the item is significantly not as described? 06-01-2014 12:21 AM. - PayPal Buyers must have a PayPal account in order to file a PayPal Buyer Protection claim. Item Not Received or Significantly Not as Described Disputes Buyers may initiate communication on the eBay site when they haven't received an item or the item they received is significantly not as it was described. If you have transacted through PayPal and are having issues with an item, you will have to resolve this through PayPal. Thanks. Check if this part fits your vehicle. . The item was advertised as authentic . There is no such thing as "No Returns" on internet sales. So i am curious. Community Member (117 feedbacks) View listings. PayPal: Item not received*, Significantly not as described, Credit not processed: Shopify: Product not received*, Product unacceptable, Duplicate, General . The seller was unreasonable so I escalated the claim. I bought through PayPal. If you determined that you have a legitimate case, and the Significant Not As Described claim was bogus, use the following tips to fight the dispute: Log in to your PayPal account. 4.3. The item was brand new, in the box and has stopped working as of recently. Apparently PayPal's user agreement includes a dispute resolution process for items "significantly not as described" that gives it the last say on items it suspects are fakes: What happens on the 10th day? Maybe my next step is to open a paypal case under item not as described, as it will not operate the appliances that the seller claims it will. Here are some examples: The defect in the item was correctly described by the Seller. Open your dispute. Comments (0) Comments (0) Helpful 0 Helpful Answer. Paypals help pages contain no specifics. . I did the same, it took PayPal only 6 days to resolve it even though they said it'd take 12. I sold a Dior bag for £3,100 on eBay along with documents proving authenticity. 1. level 2. How to make a claim for Buyer Protection. Warranty Program Buy a warranty . Examples of Item Not Received in a sentence. Use good grammar; Let the PayPal agent know that you're aware of your rights; Exert your right to be protected by PayPal An enterprise-grade solution for PayPal chargeback protection. China's number of scammers, fake merchandise is growing as more and more Chinese are discovering websites then telling their relatives. Using PayPal's Buyer Protection Program. Apparently FERD has never received a Significantly Not As Described item. If you have an eligible purchase you can make a claim using PayPal's resolution centre within 180 days of making the payment. 4.3. Find your item and select "Resolve a problem" from the "Take action" menu. According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. i didn't-receive-my-item-or-it's-different-than-described . PayPal's Purchase Protection program may apply when you encounter these specific problems with a transaction: You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or. For example, you purchased a book and received a DVD or an empty box. 2) Significantly Not As Described (SNAD): The customer states the product they received is significantly different from what the merchant described. if This policy is designed to help eBay Express buyers recover the full purchase amount from eBay Express sellers who do not deliver the promised goods, or who deliver goods that are 'significantly not as described' in the listing. PayPal; or "Significantly Not as Described" (SNAD) You received an item you paid for with PayPal but it is Significantly Not as Described (SNAD). A dispute happens when buyers have a problem with their transaction and want to notice sellers by opening a dispute. There is no option to say, I do not agree with the claim. So i am curious. . The item was properly described but you didn't want it after you received it. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. 2. Select how you would like to respond and click "Continue.". I had advertised for UK buyers only, but the address on the buyer's PayPal account turned out to be in the . The seller was unreasonable so I escalated the claim. Merchants have 10 days to respond to the chargeback, but the entire process can take 75 days or more. . Also do Ebay & paypal have the same definitions or are they different? Your only option is to instruct your customer to return the item, at their expense, for a refund. Do they refund my money ONLY if the mo. If the item is confirmed to be as described . . For example, the item was described as "new" but the item was used. Mark as New . If you fight it you will eventually lose and they will not only be given a refund but they will also be allowed to keep the item. Received item not as described. I am a bot, and this action was performed automatically. Item Not Received (INR). . It look like she started a dispute and then escalated it to a claim about 30 minutes later. The product was defective, and he wanted a full refund for the product. Contact the seller. The case automatically closed, so I appealed it on the grounds that the item was returned not in the same condition as when sent. 02-01-2018 04:03 PM - edited 02-01-2018 04:04 PM. However, before making a claim you must first attempt to . The seller hasn't responded to PayPal. Item Not Received (INR): Here, the buyer claims that they have not received their order yet. Supplemental Policies. Customers may file chargebacks because the item wasn't received, the item was significantly not as described, or the transaction was unauthorized. Also unauthorized transactions are not covered in an environment not hosted by . Oct-30-2009 10:36 AM. what does paypal ask the buyer to provide as proof that the item is significantly not as described? edit: Also, return shipping is 3x the cost of the item. Assuming your product is of good quality and you have an . Separate products, including Item Not Received Coverage/Protection, that offer extended coverage for additional reason codes are available for purchase as add-ons. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer's card issuer or bank.. PayPal may require you, at your expense, to ship the item back to the seller, to PayPal . Ideally, a coin graded 70 would not be spotted, but many are. If Paypal rules in my favor, do they refund all of my money including the shipping costs? The condition of the item was misrepresented. Click the button to "dispute a transaction." You will be redirected to a page that lists all of your transactions. Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If the listing had described the limitations of the unit, I could understand that, and say buyer beware, as I would have been forwarned that I would require the more expensive unit. I'm familiar with eBay's options but I've never had a PayPal claim before today. Could anyone give me a link to Ebay & Paypals definition of 'Item significantly not as described' please? Has anyone here successfully pursued such a claim? Also do Ebay & paypal have the same definitions or are they different? Here's how to request a refund from a PayPal seller if you're unhappy with your purchase for some reason²: Log into your PayPal account. You have 10 days to provide Paypal with a tracking number. I share this so that others may learn from my experience and/or mistakes. opens in a new tab or window if you receive an item that is not as described in the listing. DHgate and PayPal will work together to help buyers resolve their transaction problems quickly and effectively. For eligible items, protection is available for both items not received (INR) and significantly not as described (SNAD); and ***Purchases made off eBay For eligible items protection is available for INR only" Further, the seller could have invoiced her as a "service" instead of as an item which means she would also not be covered. Comments (0) Comments (0) Helpful 0 Helpful Answer. However at this time such a call may be frutile, though you can keep trying. Should PayPal close a claim in your favour they will first ask you to return the item to the seller using tracked mail (they will provide you with the seller's address) PayPal will hold the payment until the seller receives the item. After receiving a dispute, the seller and buyer will work together first to find a solution, otherwise, Paypal will . If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if . I have given PayPal pictures to support my claim. 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. I need to know the details of filing a significantly not as described claim. What happens on the 10th day? An item will be considered Significantly Not as Described if: The item is materially different from the seller's description of it. if PayPal's notice states that items either may not be . In most cases, the value of dispute_lifecycle_stage moves from INQUIRY to CHARGEBACK to PRE_ARBITRATION to ARBITRATION.The following scenarios cause the dispute_lifecycle_stage to move to a previous stage:. Options. Seller Protection is not applicable to disputes for an item that the buyer claims is significantly not as described. The "Report an item not received or not as described" form appears. Ken. If the seller does not want to issue a . When customers dispute charges from . I recently received an item damaged/significantly not as described. There are only 4 options for me to respond to: 1 - send them shipping label; you are responsible for the cost of shipping (it was $110 to send to UK) 2 - Give a full refund and the buyer will keep the item. Or if he has, he must have been completely happy paying the shipping costs (or just keeping the item). Yesterday, a buyer had opened a PayPal dispute claiming that an item he purchased from me in early December was 'Significantly not as described'. * Claims and chargebacks where the buyer says that the shipped item is significantly not as described Follow the Paypal rules, make sure you can prove your shipping and you should be fairly . Could anyone give me a link to Ebay & Paypals definition of 'Item significantly not as described' please? Thanks. An item is Significantly Not as Described (SNAD) if it is materially different from what the Seller described . When a customer files an external case with their bank or credit card issuer on a dispute, the dispute is updated with a new . Not just lost inventory and $20 PayPal fees, chargebacks have hidden costs too. Significantly Not As Described (SNAD). Buyer says significantly not as described - you always win, paypal does not consider an intangible or virtual delivery item capable of being defective. Accepted . Find the seller's contact details, and email them to ask them to issue a refund. Chargeback Protection is PayPal's advanced risk mitigation feature. I have given PayPal pictures to support my claim. In other words: any buyer using PayPal to purchase items from online vendors will enjoy a six-month return window, which in turn means no seller can assume a transaction is truly . Read our guide to resolving these issues here; Contact your seller to let them know; Document any item issues with photos; Open a PayPal 'Not as described' dispute to request a refund or a return significantly not as described. Sign in to your account.
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