Your satisfaction is very important. Hard revenue focused. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. The complaint has been investigated and resolved to the customers satisfaction. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. This does not affect customers who have a permanent space as these are reserved specifically for them. Regus does not communicate with customers via telephone. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot After investigating we noticed that your online request was missing. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. this is absolutely gross and scam. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. You will regret signing with Regus. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. I sent an email to Briana and asked how my process going on? Serviced Office Space at 9160 Forum Corporate Parkway | Regus this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Requesting your refund is easy. It won't go in any direction! Regus Business Centre | Better Business Bureau Profile Dont lie to customers. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Companies can ask for reviews via automatic invitations. You should receive your refund within 30 days after your agreement end date. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com Browse our full range of products and services. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Lease period: April and May 2018 Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. The company left an official comment to this complaint. She replied to me by email that my case had been started. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. www.myregus.com) and go to the End Agreement section. For clarity, you were also charged a retainer top up. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Regus helps businesses find and create the right workplace for their people. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. If you refuse to pay their bogus invoices they will send you to collections. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Paid for parking online and have now received parking ticket from private company. $5520 Service Retainer on file. Ts and Cs apply. We find it very unfair that for this reason you post a very visible, insulting and untrue review. It's an automated process. Contact: +65 [protected] It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We found a responsible person where we inform her about the problem. She promised me that I could get it on October 19 because it took 48 hours. Suggested companies are based on peoples browsing tendencies. We use dedicated people and clever technology to safeguard our platform. Once they sell you something that will be the end of you being treated as a valued customer. Regus Online Account Service 110 Value 107 Shipping 48 We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com They charge an excessive retainer fee. Sent numerous emails to account. After being in my new office they are increasing rent by 8.7%. [protected]@regus.com but did not receive reply. With whom I spoke until now? This company offers executive suites & office space, virtual offices and meeting rooms. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Such a transfer may require entry into a new agreement. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. It is IMPOSSIBLE to get them to stop charging. So last week I logged in to cancel my membership. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. 8. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I have requested a retainer refund for almost three months. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Company CEO: Linda Worthington October 8 PDF These General Terms and Conditions apply to Office/Co -Working - Regus We ask all our customers to add an automated payment method to their account. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Contact the organizer to request a refund. ive been trying to get my money back ever since. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Manage all of your workspace and business needs. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Manage your Regus account in one place and make bookings on the move. Office Space and Coworking prices are per person per month and are dependent on inventory availability. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Hi Stephen, Requesting to have your retainer refund is an easy process. Of course, she did not reply to me yet! Here are 8 tips for writing great reviews. Best, Lorraine Brule Global Customer Service at Regus. same goes with debt collector from malaysia that emailed me abt 3 months ago. Prices are subject to change and will vary depending on the specifically selected products and services. No staff available for contacting on the event day. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. If you need further help, pleasespeak with our team member who is already in touch with you. This will ensure the agreement ends at the current final date and will not renew further. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. All rights reserved. Hi Hannah, Im sorry if you felt the need to escalate this. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Originally, total costs 20k THB, but end up with 50k THB. Talk to an expert. Need to find a different location? Professional rooms for your next training session, interview, or pitch, wherever you need it. Appreciate your immediate reply. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). How BBB Processes Complaints and Reviews. Helpful (1) Alice C. on 9/22/20 I still did not hear anything back from them. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Any that you do not require can be opted out through your online account. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Our invoices are due on the payment date that is displayed on them. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Change Management Certification Training in Fort Myers, FL Unacceptable billing practices. Its an automated process. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Their billing is confusing, they billing customers one month ahead. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Do not delete my post, I will copy and paste it to spread again and again. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. We will then confirm your retainer refund date and amount in return. Unfortunately, we're unable to help you because we don't have your account information. If it has been longer than 30 days, please get in touch so we can investigate further. Company Name: Max Dragon Technology its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Not only that, it's hard to get hold of their accounting department. It is clean and smart and well organised. We did not put a "2000 dollars bill in front of you". Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Its an automated process. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I really thought that this company would be a good option for expanding our business. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Great discounts. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Transparency is very important to us, and all services can be opted in/out through your online account. She would do her best to escalate my process by letting them know this terrible status. ive been trying to get my money back ever since. We will then confirm your payment date and amount. Here is my summary to strive for a refund of the retainer. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. I have been renting an office space at Regus in Kings Hill for over 12m now. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Because Regus prefers to hold that retainer as leverage over you. They charge an excessive retainer fee. The additional increase in your monthly fee is due to the annual indexation. I was using virtual office space. I couldnt see your email address or Regus account reference in your message. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Get Regus reviews, rating, hours, phone number, directions and more. I am so frustrated. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Lorem ipsum dolor sit amet, consectetur adipiscing elit. I couldn't get my retainer and called them. Don't be fooled by that. I was using virtual office space. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. They are scammers, and incredibly dishonest. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. This review was chosen algorithmically as the most valued customer feedback. Where appropriate, well also take steps to prevent the situation from happening again. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Please email me at Lorraine.brule@regus.com with your company name and details. Its an automated process. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. You should receive your refund within 30 days after your end date. Regus does not communicate with customers via telephone. October 14 The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE!
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