Around 20 of us were arranged to seat in a area, professionally dressed. Book your perfect holiday with a flight and accommodation package. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. I was in a panic. We heard back from Qantas the next day regarding whether we passed or not. I had a chat interview for my first processing. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. I got 5 questions based on my CV and resume. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. I applied online the Qantas website and I got an email about a week later for chat interview. We believe the journey should be as exciting as the destination. Interviews for Top Jobs at Qantas. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. I applied online. Great! If so, discuss how you successfully handled this. did anything happen? Bookcar hire,car specials, commercial vehiclesandairport transfers. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. I applied online. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Good job! The purpose of this page is to help you prepare for your job interview. Firstly it was a one on one interview. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. How long did you run them? Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. Our customer service teams represent us on the ground and in the air. Qantas Customer Service Representative Interview Questions Use your points for flights, upgrades, hotels, or car hire. Customer Relations Representative - State Farm Agent Team Member I applied online. "I've had two jobs where I did a lot of work with customers over the phone. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Terms and conditions apply. How to connect with us through Social media platforms. Fly with us and discover the Qantas difference. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. For example, I worked in a bakery where I took calls and directed them to the right departments. I interviewed at Qantas (Melbourne). Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. It was 5 questions about customer services. Connect with a local pet sitter to mind your pet while you're on holiday. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. Were you the best cleaner on the team? Track updates on extreme weather or other major issues that may impact your flight. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Able to implement experience over the past several years to ensure that customer satisfaction is matched. The minimum age requirement is 18 years. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. The medical costs approximately $450. I applied the position online, and it took one month to process. Stage 2 was a role play. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. The first time you apply, you'll need to create an account with us. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. . I applied online. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. how did you handle it? Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Customer Service Agent - Outsourcer Global Earn Qantas Points when riding with Uber to and from eligible Australian airports. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. Then you need to click on the apply button. 1. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Be specific with your answers they want examples With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. I interviewed at Qantas in Feb 2023. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I am aware of other accessory and grooming policies that your airline has. describe a time you solved a problem without any others help. This employer has not claimed their Employer Profile and is missing out on connecting with our community. describe a time you have done your work above and beyond The process took 3 weeks. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I know it is important to try and relate to them in a very personable way to help make their day better. Part-time. Browse our airport guides and lounge network information. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. I have had several jobs in the past that involved providing service to customers over the phone. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Good job! How to apply. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. The process took 2 months. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. Qantas is an excellent company to work for. Designed for small to medium businesses. Step 7; Recieved job offer. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". The best part of the job is the amazing staff who make the airline what it is. The next steps were background and security checks and finally a thorough medical which is at your own expense. Looking for some holiday inspiration? Book 10 or more passengers travelling to the same destination. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. The process took 9 months. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Looking for some holiday inspiration? incl. Upgrade your web browser for an enhanced experience. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. 2 of them, i just need to say yes or no. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Qantas - Customer Service Agent | Glassdoor Freight - cargo, express, airmail, freighters, charters and customs clearance services. I applied online. And don't forget to directly answer the question. Get hired today! As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. Dates shown above are approximate. I'm accustomed to talking to customers, suppliers, and contractors on the phone. Interviews for Top Jobs at Qantas. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Over my career, I've learned how to not let my emotions get the best of me. how did you handle it? The next steps were background and security checks and finally a thorough medical which is at your own expense. Discover how you can start earning great rewards and savings simply for running your business. All in all 4 weeks from application to offer Step 1; Applied for job. What ideas have you brought to a previous role that have benefitted other staff? Applicants must be Australian or New Zealand permanent residents. Adding an example will strengthen your answer and make it more memorable to the interviewer. Ground Crew/Ramp Agent - Sydney Airport. I interviewed at Qantas (Sydney) in June 2017. Why do you want to be a customer service agent? Travel and partner special offers available exclusively for our members. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Customer service | Qantas Careers AU We do this by creating interview questions that we think you might be asked. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? The first hour was just kind of introduce of the position and the company. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Adding an example will make your response more memorable and meaningful to the interviewer. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Bookcar hire,car specials, commercial vehiclesandairport transfers. I applied the position online, and it took one month to process. What is the hiring process for remote jobs at Qantas? The first part is an online interview. I interviewed at Qantas (Melbourne) in June 2017. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. When have you gone above and beyond in your previous role? Deals on Qantas flights across a range of Australian and international destinations. Then, explain the steps you would take to find the right person with the answer. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. I interviewed at Qantas (Sydney) in Jun 2017. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Management is excellent. I applied online. Are you good at math? If yes, we have great news for you. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). The Qantas Airways reservation number is ^1:832:460:1113^. Discuss why your business would have suffered if you weren't familiar with every aspect of it. Staff are great. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Also, how exactly will this benefit you in this role? Salary ok. Just make sure you work for Qantas and not a contractor. DELTA LEASING LLC Anchorage, AK. Work with the agent to develop and maintain a digital marketing system to promote the office. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Qantas Customer Service Agent Interview Questions | Glassdoor Be the first to find this interview helpful, 1. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. Several examples include: Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! Search and book from over 15,000 cruise itineraries. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. $19 to $21 Hourly. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. great experience, I applied online. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport.
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