I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. I printed my bank statement proving that I had purchased the purse on Saturday. They asked for my DL and then told me the refund would be store credit without the receipt. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. It's called being lazy and entitled. Just a suggestion to help out. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. That's not ok bc didn't need to buy the items! You now know all the important points that can make your return possible following the Ross return policy. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. It was a mess. I had to argue with store clerk. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us Update- I did get the refund within a day or two of posting this, thank God. Although I saw the 14.99 shorts, mine came up as clearance to .49. Ross can you please help me out? What can I do? WOW! The refund will be initiated only if approved by their Refund verification system. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Also, Keep In Mind All Ross stores are equipped with a refund verification system. How long does a refund take to appear on my creditdebit. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I am never shopping there again; so why a store credit??????!! In the event you used multiple forms of payment, your refund may be issued across all payment meth. So customers that take advantage or try to beat the system ya stick it to them. Then she proceeded to I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . Did you forget the return deadline? I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. I have the receipt and the tags were still attached to the clothes. After about an hour, I went back to return one of the items. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. Three of the gifts didn't fit or weren't liked and need to be returned. I would like to know if I could exchange some gifts I got from Ross. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! (these are the people who ruin it for the honest ones.) I will not buy from Ross any more. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! You will get your refund in the same form as the payment method. Really the worst experience ever! Swimwear and lingerie should be returned with the original ticket attached. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. Your refund will be processed via your original payment method. When you return that product which is purchased through a debit card, your return will be added back to your bank account via your debit card. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. I shared the information with the woman who went back to the manager who gave her the credit. Ross will only offer an exchange in case the software turns out defective. The subtotal on my receipt was $35.93. I was within the 30 day return date, had the original receipt, all the tags were attached. Most stores give cash back if a debit card was used. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. I never had an issue. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. I'm so hurt and sad by this! Yes call them and complain. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. i shop at 3 different Ross stores on a regular basis. I shared the information with the woman who went back to the manager who gave her the credit. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. I'll get all the deals. Hope this helped. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? You can ask for an exchange only if the software turns out to be defective. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Did not want give to know. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. If the item still has the price tag attached, you should be able to return the item for store credit. I made a purchase on 4/18 at Ross with my debit card. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. I can always find something to buy there. Will Ross refund my money for this without the tag and it on the receipt? I feel ripped off. Consumers need the option of returning an item, or else they would purchase far less products. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. I was not denied the return. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. Can i ask why or should i go back and lt the store know. I tried to find something to buy for the amount of 23.00 dollars could not find anything. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. 5. All the unused and original items are valid for in-store returns. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. Find Grated, Shredded, & Hard Cheese. How Many Return Days Does Ross Give Me? 17. I came back and checked my credit card statement and still no credit. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. Disappointed. Yes you can return items without a receipt aslong as your not an associate. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. If merchandise was paid for with a check, cash will not be issued for five (5) days. I couldn't afford to buy anther pair. I asked. Ross doesn't offer rentals. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. She was extremely rude and argued that I wore them. I was really disappointed in the managements way of rudely handling this. I want to return an item but I no longer have the original card because I got a new one. I understand not receiving money back, but I can't believe I can't get in store credit. I am DONE with Ross! Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Callback tomorrow and speak to someone else. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. At that time i told her i was going to return everything that i had just purchased. 1: Asking for an ID. It even gave a terminal information. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. The purse with tax, it was $21.74. that hold up fine. So, in Ross we just came to a cashier and explain what the problem was. I have been shopping at Ross since I was 18. NO WAY! As a Ross employee I'll clarify some of these incidents for you. Strangely enough, we are humans too that are on your side but are limited by policy. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. All returns are subject to system verification. Require. She expressed a desire to simply get a credit to buy another dress that would fit. Bs all they have to do is put another tag on it!! Frustrated, she walked away and I asked her - Do you have the receipt? I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. You DO NOT need to return items to the same Ross store where you bought them. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Frustrated, she walked away and I asked her - Do you have the receipt? In case of receipt return, you may get a full refund based on your return. So bad quality!!!!! I found the sizes i needed in a different pattern unfortunately.
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