alight customer care representative job description

We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Location Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. On average, Willa Davie works for one . The estimated base pay is $36,558 per year. We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. People can always trust us to say what we mean and depend on us to do what we say. Posting id: 823465203. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. A 401k plan that includes a corporate match. We are not an agent or representative of any employer. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. It's why we're so driven to connect passion with purpose. Customer Care Representative Tasks. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Their job is to help ensure customer satisfaction. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. We learn from one another, champion progress and challenge the status quo. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Bilingual (English/Spanish) Customer Care Rep - Virtual. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. From company leaders to our newest colleagues, we all play a role in bringing our values to life. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. As a Customer Care Representative, you will report to a Customer Care Team Leader Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Find out if you meet the requirements! * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Esto te describe? Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. This job listing has expired and the position may no longer be open for hire. at Alight Solutions. Alight Easy 1-Click Apply. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Our story. View Job description, benefits and responsibilities. Please note that all salary figures . At Alight Solutions, we are reimaging how people and organizations thrive. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. This training will take place during the first 5-weeks of your employment, and the hours are full time. Knowing our products inside and out so that you can . This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. We are forthright and genuine when we speak. Only applicants from locations above will be considered. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Disabled Person, Inc. Must be able to work a flexible schedule based upon high call volume needs. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Strong attention to detail with critical thinking skills * Make independent complex decisions within the scope of your authority Find out if you meet the requirements! * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We strive for Excellence Every Day by collaborating with our clients and colleagues. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Carry out monitoring visits to verify information provided by . Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Every colleague shapes how Alight can become better, stronger and brighter together. Get hired today! We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). There is no travel required for this position. Cons We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. You have reached your maximum number of active job alerts. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Health, Dental, Vision, Life Insurance and more. Reporting Relationships This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Check out our open opportunities below. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Our story starts with a simple universal truth: Every business is a people business. This is a 6 months project and we offer Full Time Shifts (Rotating). Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Full-time $12.50 an hour. View Job description, benefits and responsibilities. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Pros. This is a 6 months project and we offer Full Time Shifts (Rotating). Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We strive for Excellence Every Day by collaborating with our clients and colleagues. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. * Initiate new leave cases in our system This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Learn how this feature works. 88 followers . Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Acknowledging and resolving customer complaints. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. We're always looking for great talent.

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alight customer care representative job description