Outpatient services are also provided at the Corbett and Guest hospitals. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. We were brought in by ambulance and seen by a doctor within around 10 minutes. the service isn't performing as well as it should and we have told the service how it must improve. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical These clinics provide patients with the opportunity to be reviewed by a senior doctor. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. We saw and were told that staff were responsive and provided people with appropriate support. Our rating of safe was Inadequate overall. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. - we'll pass your stories to the people in health and social care who can make a difference. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. The care I received from start to finish was exceptional. They didnt look to see what information had been recorded but asked what my symptoms were. 3136/3139) Vikki Thompson, AMU (ext. Thank you for taking the time to tell us about your experience at our hospital and rate our services Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Every member of staff I encountered was friendly professional and put me at ease. We provide healthcare in hospital and the community. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. Only a small proportion relates to the emergency department itself. ADVERTISEMENT: Services or products are not endorsed by the Trust. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Patient Experience Team. Also thank you to the lovely staff of russells hall A&E. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Some patients with suspected sepsis were not identified or managed appropriately. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. WebMaps & Directions. Requires improvement Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We found that arrangements were in place to ensure that medicines were managed safely. Creating a new NHS England: NHS Digital and NHS England have now merged. AEC was well run and escalated patients that they couldnt manage. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. All the best and take care. Staff were unable to describe what fit to sit meant or any criteria for this assessment. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. The trust has responded well to the Keogh review in 2013. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Follow BBC West Midlands on Facebook, Twitter and Instagram. Who has Care Opinion told about this story? They tell me everything they're doing.". The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Address We are centrally We received information from the trust and other bodies monitoring the trust. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. The hospital is south Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. We found that people's complaints and comments were taken seriously and escalated when appropriate. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Our mission is simple: Being the best because, we care. AEC/RAB (ext. The complaints were analysed to look at trends, for changes to be implemented. We are continuing to monitor progress against these. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. (01384) 456111, Provided and run by: We don't rate every type of service. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. It is great to hear that you received excellent care and treatment in Maternity Department. These send information about how our site is used to a service called Google Analytics. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. 6 September 2018. the service is performing badly and we've taken enforcement action against the provider of the service. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published How could this website work better for you? we have taken enforcement action. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. We spoke with 44 people who were using the service or their relatives. Some improvement in patient flow through the ambulance triage assessment area were seen. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Our rating of services stayed the same. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. The hospital trust said concerns related to Mitie's offices. The diagnostics service was not up to date with the most recent ionising radiation regulations. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. This means there is low to moderate transmission of COVID in the community. People told us that they were given choices about meals and drinks so that they received things they liked. Have you experienced something like this, here or elsewhere? I recently came into hospital on the day surgery unit for a SLNB and biopsy. Tell us what was good and what could be improved, say thanks or call for change The trust have worked with us and have kept us informed of developments and changes. nhs.uk Full blood test, chest X-ray and seen by dr for my results within 3 hours. "We are working closely with HSE in relation to this matter.". All rights reserved. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. About: Rowley Regis, Share your experiences of UK health and care services, Default For the latest COVID-19 information from the Alabama Department of Public Health, call 211. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The hospital states this is the largest donation in Russell Medicals history. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. During 19/20 there were three CQUINs for SDEC. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. The numbers of reporting radiographers available could not meet the reporting demands of the service. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. 18 April 2018. People told us that they were happy with the care that they had received at the hospital. 3 December 2014. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. the service is performing exceptionally well. Out NHS is amazing all staff were professional and amazing. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default there are some services which we cant rate, while some might be under appeal from the provider. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. I was then asked to sit in an isolated area, which was not a problem. Care records were not always written and managed in a way that kept patients safe. Patient Experience Team. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. After being discharged yesterday I had spent a month in your care She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. It is great to hear that you received excellent care and treatment in the Emergency Department. Our rating of well led was requires improvement overall. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. 17 October 2018. [Very happy with 'Staff attitude'] This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Some people told us they would like more variety. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. What's the least amount of exercise we can get away with? I'm OK with analytics cookies. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Care records were still not always written and managed in a way that kept patients safe. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Your staff could not have been more professional or efficient. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. 2023 Russell Medical. Learn more. For more information on ratings, please visit medicare.gov. Tell us what was good and what could be improved, say thanks or call for change We are continuing to monitor progress against these. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. [Very happy with 'Staff skills'] We will publish a report when our review is complete. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. The Russell Legacy Project will be located on the hospital campus in Alexander City. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Agency or bank staff predominantly staffed each area we inspected. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Published Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Inadequate In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Let's make care better together. review titled Amazing staff can't thank them all enough! When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Stourbridge, The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. (Purple), High Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. To call the information desk from within the hospital, dial extension 7081. There are no community services for inpatients or children and young people. Published One staff member said, "I am proud to be working for this trust.". We were confident that these could be achieved quickly.Key findings related to the following: Published We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. The emergency department (A&E) is busy and overstretched. 28 March 2013. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Arrangements were in place for the safe handling of medicines. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". All the best and take care. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. I was looked after from the time I arrived until the time I left by very compassionate members of the team. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Bed & Breakfast []. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Review titled Russells Hall Hospital Replied on 16 May 2022. DY1 2HQ, Posted via If you need sub-specialty input, you will then be referred to different specialties. For common health problems visit your pharmacist, GP or walk-in centre. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Patient Experience Team. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Risks within the emergency department were not always identified and escalated appropriately. nhs.uk All rights reserved. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. A fantastic level of care was provided for my daughter while here. Our rating of responsive was requires improvement overall. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. In fact, we're the only hospital in Broward WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. there are some services which we cant rate, while some might be under appeal from the provider. No rating/under appeal/rating suspended We are thrilled to hear that staff were proffesional and efficient. I visited out of hours yesterday after phoning 111 and being advised to. Staff cared for patients with compassion however, patient dignity was sometimes compromised. Russells Hall Hospital The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Staff provided emotional support to patients to minimise their distress. Patient Experience Team. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. One person we spoke with said, 'I have no complaints about this hospital. All the best and take care. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Read about our approach to external linking. We are pleased to hear that you were impressed with the care and treatment you received with us.
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