Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. 3 for $533.58. The following is a chronological timing of the events that occurred: The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Lots of filter options to narrow down events. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Nothing arrived. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. He'll be heartbroken. He was very polite, professional, kind, and made the process very easy! The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Day of game they said only had 2 tickets available and sold my other 4. Vivid seats will not do anything. Below is a collection of reviews and ratings pulled for your easy reference. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Ticket master from now on! Desired outcome: VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Vivid seats sucks. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I beleive he explained everything I needed to know, in detail. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". . People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. 1,560 talking about this. Call and ask what the service charge is before buying. The seller sets the ticket price. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Especially since Vivid. Vivid Seats Reviews It was smooth and I didn't have to do all re-ordering process again. Nowhere on their site did it say that these two tickets wouldn't be next to each other. VividSeats.com = Robbery!!! | Los Angeles - Yelp Terrible customer service. Never again. People need to understand that VividSeats works against you. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. He reassured me of any concerns I had and was very patient with me. Very deceptive and unfair marketing. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Desired outcome: They refuse to give a refund due to sending the tickets prior to showtime. No issues at all, would use them again. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I purchased tickets for the New Edition concert through Vivid Seats. I had a great experience. The request was put. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. they are all the same basically. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. B. Berlinda G. Today , California. This review was chosen algorithmically as the most valued customer feedback. Vivid Seats denies these . Not game day yet so have not opened app for seats. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. I then I received an electronic transfer notification which I followed through on. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) From over pricing. I would never have the paid this amount of money for average seats. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. GAME WAS NEXT WEEK. Chicago, IL 60606-0606. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Just go through Ticketmaster or the event website directly. THEY ARE SCAMMERS. This was an absolute nightmare. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Vivid Seats provided fraudulent tickets to me. This is an unfair and unnatural economics meant to hurt you. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. ConsumerAffairs is not a government agency. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Refunds can only be granted in the event a show is cancelled. As of Oct. 13th 6:38 pm I am unable to access my tickets. Explain your situation and why you wish to receive a refund. We would love to review your order again to see if there's anything we can do to make this right for you. How reliable is vivid seats? Explained by Sharing Culture On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. A. Amalia G. Today. Purchased parking for the Super Bowl. Got us a great deal on our tickets love this company. We would like the opportunity to turn this around for you. Thank you Amanda. All they say is their sry, well so am I! The company says it "provides a legit, safe and secure platform. From over pricing. Sign up to receive our free weekly newsletter. Full refund and apology for lack of ticket delivery. My friends and I attend several differant venues and purchase tickets online. Full refund and apology for lack of ticket delivery. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. These were special seats, including dinner and first 2 rows on the dirt. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. We are absolutely sorry to hear what you experience. The tickets were in TTC3 seats 30 and 31 in corner. Report as inappropriate. Customer identification can be provided if needed. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. We paid about $500 for the tickets in total. Vivid seats is such a scam!!! They won't refund me or get me two tickets together. Verification can help ensure real people write reviews about real companies. This is not what I paid for. Ultimately, hung up on me. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Customer service told me they will not help me because I already accepted the tickets. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Suggest you use another ticket broker. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. I'm very disappointed in Vivid Seats. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. We value your privacy. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. My tickets were not released until 1 week before the show. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. 5.5 Total Score. This is clearly a loophole being used often by venues to protect these ticket scammers. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. He said they can't refund anything because they connect 3rd party sellers. I was charged $1, 053.00. A. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. We have a 100% Buyer Guarantee. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Please Refund at least $1000. Chicago Illinois The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. No. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. It goes against our guidelines to offer incentives for reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Her personality was fantastic and the whole experience was just perfect. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Ticket Listing Information 9. I don't expect they are willing to give an apology. If I purchase both sets, will the seats be together? Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: 100% Buyer Guarantee is a complete falsity. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. I just want the Tickets I spent over 2 thousand of my hard earned money on. The company was founded in 2001. Barbara, who is my agent, was absolutely the best that you could have. The staff are even more amazing. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . The issue was they didnt have the tickets, but had 2 close by. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders.