From 17 January, it will have to make changes such as identifying when sellers are. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Instead, write to them again: restate your claim, and the reasons for your complaint. Contact your bank or credit card company to verify the authorisation of payment to viagogo. I went back to Viagogo to ask for a refund. PREAMBLE How do I delete my listing? How do I get a refund from a ticket seller? - Which? 2.7 Payment Authorization. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Viagogo is a global online platform for live sport, music and entertainment tickets. Cons: Viagogo Reviews. Viagogo just like many other ticket sellers are modern professional con artists. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Claim compensation You may be able to claim some compensation for loss of enjoyment. M.B, via email. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Viagogo says it does this but takes no other steps to prevent the practice. 5.2 Violations, Termination and Suspension. Viagogo may have to pay back millions of pounds to fans You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Affiliate links: If you take out a product This is Money may earn a commission. Phoenix Suns Tickets. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % viagogo - Buy & Sell Concert, Sport & Theater Tickets The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Is commercial property a great value investing opportunity? Why can't I see my order or sale in my account? Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Viagogo should be the subject of a full criminal investigation.. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Ticket resale company 'determined to sit outside the law' You may only use the Services if You can legally enter into and form binding contracts. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Red Hot Chili Peppers Tickets. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Selling ticket FAQs. 2.11 Ticket Fulfillment. Are investors underestimating the impact of rate rises? viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. By using our Site, You agree to accept this Agreement. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. 6.4 Release. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor The tickets were bought and sold online, using the Viagogo fan resale platform. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? Copyright viagogo Entertainment Inc 2023. Almost all retailers now have an option to 'save this card for faster check-out next time'. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. I sold a ticket on Viagogo .. and need help - Tripadvisor These steps apply to Personal accounts. Pros. Job Title. 2.16 Season Cards. viagogo - Buy & Sell Concert, Sport & Theater Tickets AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. are safe places to buy tickets. Court dismisses Viagogo's appeal on misleading representations and If you have a Business account, please log in to see the steps that apply to you. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Can anyone help me? My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Click the more button to email us. They then charge a booking fee on top of the tickets. Only some of my tickets have sold. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. We take no responsibility for such issues. To sell tickets, a Seller lists the tickets in the Site database. Sadly I could no longer attend on the new date which was in October 2021. You can update your payment method as long as you haven't yet been paid. Selling a type of mobile ticket and transferring it to the buyer. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Jun-18-2021 11:52 AM. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Best Shopping Deals In the know quiz If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. viagogo - Buy & Sell Concert, Sport & Theatre Tickets It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. To register, You must provide your real name, address, phone number, and email address. Note that this is separate from any Tax viagogo is required to charge on its fees. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) How can I change my bank details for my resale order? The ticket seller is responsible for giving you a refund for tickets to a cancelled event. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Please note this does not include any sales or value added tax that may be payable on viagogos fees. This rating has decreased by -15% over the last 12 months. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Tout of pocket as punters hit grasping ticket firm where it hurts and . 7.5 Miscellaneous. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Consumer rights is a division of Which?
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